Shipping:

If the total weight of your order is less than 75 lbs., we will ship your order via UPS.  Items shipped by UPS will be ship in 1 to 3 days from receipt of the order. Orders with a total weight over 75 lbs will be shipped by freight truck.  Freight truck orders ship within 3 to 5 days from the date of order.  Please contact us if you would like a shipping quote prior to placing your order online.

Sales Tax Information:

If required by law, Central Cleaning Systems will add sales tax to the order to be paid by the customer. Applicable sales tax will be charged on all orders to be delivered in the State of Michigan. If you are TAX-EXEMPT, send us your form for us to keep on file.

Returns/Exchanges:

All returns must be received by Central Cleaning Systems, Inc. within 30 days from date of original shipment. Refunds are for the cost of the product only. All returns must be issued a RETURN AUTHORIZATION NUMBER (RA#) before any returns or exchanges can be made. RA#'s can be obtained by contacting Central Cleaning Systems, Inc. at (800) 468-7966. Central Cleaning Systems shipping department will not accept any returns without the RA# clearly written on the outside of the returning package.  The RA# does not imply a replacement or refund, but only that the merchandise will be inspected based on your claim. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are not refundable. Refunds are for the cost of the product only. A photo copy of your order showing the order/invoice number must accompany your return along with a written explanation of return and a contact phone number where you can be reached. Returned items must be shipped to:
       Central Cleaning Systems, Inc.
       1425 S Graham Rd.
       Saginaw, MI 48609

It is the responsibility of the customer to verify the correctness of size and application of the parts before installation. All approved refunds will be paid by either Central Cleaning Systems, Inc. corporate check, credit card account credit, or Central Cleaning Systems, Inc. account credit, to be determined by Central Cleaning Systems, Inc.

Restocking Fee:

A 10% restocking fee will be assessed on all authorized returns of items that value is over $50.00. There is a flat rate restocking fee of $5.00 for items under $50.00. 
No cancellations, refunds, or exchanges on special order items or custom order items will be allowed. No returns on items marked "Clearance". In order for a returned item to be accepted, the returned item must be in its original condition (no damage) and returned in it's original, undamaged packaging. Returned items, including the items packaging, must be in "As New" condition to receive a refund.

Central Cleaning Systems will NOT accept returns or exchanges of merchandise that shows signs of having been installed, used, mounted, scratched, assembled, or defaced. Items for return must be packaged in manner as to prevent damage during return. Original shipping charges paid by Central Cleaning Systems, Inc. (free Shipping) will be deducted from any refund. Shipping charges will be applied to all exchanged items regardless of the value of the items (No free shipping on exchanges).

Warranty:

Limited Warranty -  warrants that products sold by Central Cleaning Systems, Inc., if maintained and operated under normal conditions, shall be free from any defects in materials and workmanship for a period of one (90) days from the date of purchase, unless otherwise noted. Many products are covered under manufacturers warranty as stated within the manufacturers paperwork supplied with the item(s). Some items may contain longer manufactures warranties. Customer is responsible for all return shipping charges. Please include a written explanation and a contact phone number where we may be able to reach you along with your return. No warranty whatsoever will be valid if the defect was caused by customers abuse, negligence, and/or mishandling. All merchandise sold by Central Cleaning Systems, Inc. is only subject to manufacturers warranty, if any, and are subject to submission to the manufacturer for approval for repair or replacement of merchandise. Customer, however, will be responsible for shipping and handling fees. Please note, if the item is tested and found not to be defective, the customer will be charged a $5.99 fee to reship the item , we encourage you to work with us to trouble shoot any problem you may be having before sending an item back.

Specials & Promotions:

To receive any or all promotions listed you must use the promo code listed on the home page or in email promoting the special when instructed at checkout.  All sales listed as "Sale", "Promo", "Promotion", or "Special" will only be for time period listed by our email or home page description of the event. Events can be cancelled at any time without notice.

Promotional or Specials discounts DO NOT apply to shipping charges.

Orders with Declined Credit Cards:

Customers with declined credit cards will be notified at checkout or via email within 24 hours of declined card. Central Cleaning Systems, Inc. will try to reprocess the credit card after a minimum of 2 days to obtain an approval code. Central Cleaning Systems, Inc. will attempt to reprocess the card a maximum of 4 times over a 20 day period. If no approval code is obtained or we have not heard back from you the customer your order will be deleted from the system.

International Shipments:

Returns or exhanges are not accepted for international orders.

The risk of loss or non-delivery of any merchandise shipped internationally passes to the customer (you) when the merchandise is transfered to the international shipping carrier. Callhotsy.com will use UPS or USPS International Mail for any international shipment regardless of alternate carrier requested by you, the customer.